Shipping Policy

Last Updated: December 11, 2025

At Aspen Peak Solution, we provide clear, accurate, and transparent shipping information so you always know what to expect. The details below outline how orders are processed, shipped, and delivered.

1. Shipping Availability

We currently ship exclusively within the United States.

We do not ship internationally, to U.S. territories, APO/FPO addresses, or PO Boxes that are not eligible for standard carrier delivery.

2. Shipping Costs

Free Standard Shipping: All U.S. orders include free standard shipping. The price you see at checkout is the final price no hidden fees or additional charges apply.

3. Order Processing

To ensure a smooth experience, here is how we process every order:

  1. Order Confirmation: Once checkout is complete, you will receive an email confirming your order details and payment.
  2. Verification: We verify payment and confirm that all information is correct, including your shipping address and item availability.
  3. Inventory Check: Items are confirmed in-stock at our warehouse before packaging.
  4. Packaging: Your order is securely packaged with all necessary accessories, manuals, and documentation.
  5. Processing Time (Mon–Fri before 6 PM EST): Orders placed during business hours are typically processed within 1–3 business days.
  6. Orders Placed After Cutoff or on Weekends/Holidays: These begin processing on the next business day.
  7. Carrier Handoff: Once packaged, your order is handed to the carrier (USPS, UPS, or FedEx) and a tracking number is issued via email.
  8. Transit Time: Standard delivery within the United States typically takes 7–10 business days.

4. Tracking Information

You will receive a tracking number by email once your order ships. Tracking may take 24–48 hours to update after the carrier receives the package.

5. Address Accuracy

Please ensure your shipping address is complete and accurate before confirming your order. Aspen Peak Solution is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, such as missing apartment/unit numbers.

If a package is returned to us due to an address issue, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

6. Delivery Delays & Exceptions

While most orders arrive within the estimated timeframe, delays may occur due to:

  • Severe or unexpected weather conditions
  • Carrier operational issues or backlogs
  • Holiday shipping surges
  • Incorrect or incomplete shipping addresses
  • Local delivery restrictions or conditions

If your order experiences a significant delay, please contact us and we will work directly with the carrier to assist.

7. Packages Marked as Delivered

If your tracking information shows “Delivered” but you cannot locate your package, please:

  • Check all entrances, mail areas, and secure locations
  • Ask neighbors or building management
  • Allow 24 hours for possible carrier updates
  • Contact the carrier for delivery confirmation

Once a package is confirmed delivered to the shipping address provided at checkout, Aspen Peak Solution is not responsible for theft or loss. However, we will assist with a carrier investigation when possible.

8. Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

We typically respond within one business day.